Exchanges and Returns

You can request an exchange or return of a product within 7 calendar days of receiving it. The following conditions must be observed: The product must be returned in its original packaging; The product must be returned without signs of use or consumption, that is, in the condition it was received; The product must be returned with tags (or protectors) attached, manuals, and all accessories that accompany it. We do not exchange products with inappropriate sizes for the customer: We provide the measurements in centimeters of our products to avoid mistakes in choosing the size. As stated in the Consumer Protection Code - Article 18, there is no legal obligation for the store to exchange due to the consumer's regret regarding color, size, model, or any other reason. IMPORTANT: Returns will not be accepted if the above conditions are not met. HOW TO REQUEST AN EXCHANGE OR RETURN Send an email to vitorbauerdropglobal+store1@gmail.com and provide: Product name; Order number; Email registered at the time of purchase; Reason for exchange or return; VIDEO PROVING THE DEFECT Once all the issues regarding the product return have been confirmed, we will inform you of the address for returning the product and will refund the amount paid for the product and shipping. REFUND METHODS Credit card refund: this refund may appear on up to two subsequent statements after the return is processed by the payment gateway. PIX - Transfer to the customer's account that can be carried out within 10 business days after the return is confirmed.